FREQUENTLY ASKED QUESTIONS
Some answers to frequently asked questions. Please feel free to contact us directly as well so that we can customize your stay to your needs.
The hotel has no shuttle but Taxis are available for pick-up to and from the Jean-Lesage International Airport. An approximate fee of $15.00 applies. Upon request, taxi tickets are available at the dront desk for a departure from the hotel to the airport. Please allow a 5 to 10 minute drive.
One night of parking at the hotel is included per guest room booked. If additional nights of parking are required you will need to book our available Park & Fly Package.
Park and Fly Package
Includes one night stay at the hotel, free parking for up to 7 or 14 nights and free taxi shuttle from hotel to airport one way only for up to two peoples per stay. For the return, you must take a taxi at the airport exit. Make sure you reserve the package in advance. We have limited space for longterm parking.
Welcome to electric vehicule
No additionnal fee applies for use of EV charger when a room is booked. Two EV chargers are available (Universel & Tesla models). Please make sure you reserve your place at the time of your booking. A special request can be made with online reservation or give us a call to inform us of your needs.
Our cancellation policy is 4:00 PM on the day of arrival. Reservations not cancelled before 4:00 PM will be charged one night's room and tax. A cancellation number will be provided if you should need to cancel your reservation. You must obtain a copy of your cancellation number or email for your cancellation to be valid.
Credit card payment
All credit cards will be pre-authorized the morning of your arrival for the full value for the room and tax, plus $20.00 for incidentals. Please allow up to 7 to 10 days for the hold to be released after check-out.
Taxes included : 5% GST + 9.5% PST + 3.5% tax on lodging
100% Smoke Free
We are 100% smoke free. Smoking in any of our guest room will result in a $250.00 non-refundable fee. You need to go outside to smoke. In addition, local legislation prohibits smoking within a nine-meter radius of any door or window of a public or private building.
Check-in / Check-out time
Check-In : 15:00 Check-Out : 12:00
Pet Friendly Accomodation
We are a pet friendly hotel. Allow $25.00 charge + taxes per stay.
Points required for Choice Privileges reward night redemption
May 21st, 2017 - June 30th, 2017:
Sun - Thu 12,000/room
Fri - Sat 16,000/room
July 1st, 2017 - Sept. 15th, 2017:
Sun - Thu 20,000/room
Fri - Sat 20,000/room
For more information on Choice Privileges redemption, please contact directly Choice Privileges by phone at 1-800-4CHOICE or by email at firstname.lastname@example.org